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Set change throughout the organization through a systematic, eight-step approach.
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Beliefs (How we act) |
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Goals (What we wish to accomplish) |
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Initiatives (Specific programs) |
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Tools (Learning the tools) |
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Metrics (How we judge success) |
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Events (Milestones) |
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Reviews (Overall performance and feedback programs) |
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Results (Summary level) |
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12-month program |
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Total program management |
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3 major team events |
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8 one-hour educational sessions measurement tools |
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3 Measurement opportunities |
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8 planned 3-dimensional mailings to reinforce issue |
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Message/educational topics |
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Vision brochure for wide distribution |
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Presentation to senior management |
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Variety of environmental reminders/posters, cups,
Post-Its, etc. |
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Individual/team awards for customer satisfaction |
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Presentation slides and materials for education |
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Professional art, illustration, and photography |
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Deliver info through email, internal bulletin boards, and print |
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Overall program theme/logo to carry concept |
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Participatory contest |
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